Our Policy

Thank you for choosing H.O.N.E.E Healing! We are committed to delivering your handmade herbal products with care and ensuring you have an exceptional experience. Please read our shipping policy for details on how we handle your orders.

• All of our products are made to order to ensure freshness and quality.

• Processing time for orders is typically 2-4 business days, depending on the product and order size.

• For large or custom orders, additional time may be required. We will communicate any delays promptly.

• We ship via [Carrier(s) – e.g., USPS, UPS, FedEx] to ensure reliable and timely delivery.

• Estimated shipping times:

• Domestic (within [Your Country]): 3-7 business days

• International: 7-21 business days (availability and timing vary by country).

• Shipping costs are calculated based on weight, destination, and shipping method at checkout.

• Customers are responsible for ensuring their country’s customs regulations allow the import of herbal products. We are not liable for delays or confiscations due to customs.

• Once your order is shipped, you will receive a confirmation email with tracking information.

• Please allow 24-48 hours for tracking updates to appear.

• If your order arrives damaged or is lost in transit, please contact us at [Your Contact Information] within 48 hours of delivery.

• For damaged items, include photos of the packaging and product for faster resolution.

• We are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances.

• If you have any special requests or need assistance with your order, reach out to us at [email protected].

Thank you for supporting our small business! We are committed to providing you with high-quality products with excellent service.