Returns & Exchanges

All sales are final.

For health, hygiene, and safety reasons, we do not accept returns or exchanges on:

• Herbal teas

• Skincare products

• Body care products

• Oils

• Balms

• Aromatherapy products

• Opened or used items

 

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 3–7 business days of delivery.

To request assistance, please include:

• Full name

• Order number

• Photos of the damaged or incorrect item

• Photos of packaging if applicable

Requests submitted outside of the review period may not qualify for replacement or store credit.

 

Approved Replacements or Store Credit

If your request is approved, H.O.N.E.E Healing may offer:

• A replacement item

• Store credit

• Partial refund (if applicable)

Resolutions are determined at our discretion based on the situation presented.

 

Shipping Disclaimer

H.O.N.E.E Healing is not responsible for:

• Delayed shipping caused by carriers

• Lost or stolen packages marked as delivered

• Incorrect shipping addresses submitted during checkout

• Carrier-related damages after shipment transfer

Please double-check your shipping information before placing your order.

 

Product Expectations

Because many of our products are handmade, herbal, or naturally derived:

• Color variations

• Texture differences

• Natural scent variations
  may occur from batch to batch.

These variations are normal and are not considered defects.